BUSINESS: SOFT SKILLS, HARD TIMES

When you can maintain rapport with your customers and resilience among your team, you can out-perform and out-distance the competition. In tough times everyone has to deliver superior quality in a timely manner for the right price. That’s a given! But the ability to read people and build relationships they count-on makes your business stand out as the one customers can turn to in hard times. At C.J. Hendry & Associates, we provide customized consulting, training and development services by experienced professionals. All of our services are tailored to meet the current needs of your company- so you can excel. A sample of services available are listed below. Call us and find out what we can do for you.

Building an Alliance with Your Customer
How can you be the first one your customer thinks of when they have a need? What will it take for them to look forward to your call? The specific skills and perspectives that build this kind of relationship are within the reach of your team. With the right training, you can become the standard of service in your business. Utilizing the same techniques used by counselors and mediators to build a working alliance, your team can become adept at building such strong rapport you turn customers into fans.  

Building a Winning Team
Knowing how to leverage each other’s strengths and to support their weaknesses is essential to effective teams. But when you can reach beyond that to help one another keep your cool under fi re and your heads in the game when things are tough- you become the pace-setters. Utilizing MBTI and FIRO-B personality tools with every member of the team, your consultant will customize a design suited to your company’s staff and goals.

Taking Your Family to Work
Whether you are in a family business, closely held company or entrepreneurial startup your family is affecting the way you approach work for good or ill. All of us absorb the emotional climate of our homes growing up and unconsciously recreate them where we work, unless we have learned to recognize those patterns so we can make conscious choices.

Coaching for Team Leaders
Leadership is an art that can be learned. Great leadership is developed at the intersection of your personality and the people you serve. But it doesn’t happen by accident. Let the professionals at C.J. Hendry & Associates help you become the leader your company needs to navigate the challenges and opportunities before you.

For more information about these programs, or to schedule a consultation or site visit

Please contact 440-892-7034, ext. 221